Frequently Asked Questions
Effective February 1, 2005:
We don't want you to be stuck with an item that
doesn't fit or isn't quite what you expected.
Therefore, we accept returns and will refund the
purchase price of the item minus a 2.5% restocking
fee. You can also apply for a credit of the purchase
price to be used towards any item in the future. The
item must be returned in original condition within 7
business days. Please email me your intention to
return any particular item.
- Who is Virtualclotheshorse.com?
We are, simply, a family-owned company that is living
the American dream of owning our own business within a
field we love.
- Why high-end clothes?
I think I am one of millions of people worldwide who
has a taste level of 10 and a budget level of 4.
There are not a lot of ways to bring those two levels
closer together without stealing! I try to use my
diligence and risk tolerance to locate clothing at
unbelievable prices and offer them to you at discounts
that retail stores generally don't match, thus making
the taste level vs. budget level gap a lot more
manageable.
- How often do you receive new merchandise?
Generally speaking, every February and August. On
some occasions I will add pieces here and there from
different sources, but the bulk of my inventory comes
in those specified months.
- What if it doesn't fit, can I return it?
I accept returns and will refund the purchase price of
the item via check minus any credit card/paypal
related fees. You can also apply for a credit of the
purchase price to be used towards any item in the
future. The item must be returned in original
condition within 7 business days. Please email me
your intention to return any particular item.
- Do you take special requests for items?
Unfortunately I don't have an on-going access to
anything I want, but on rare occasions I can locate a
certain piece, or one very similar, so it never hurts
to ask.
- You say an item costs $3,000, how do I know this is
the actual retail price and not an exaggeration?
99.9% of the time I purchase items directly from
stores, which allows me to have an unbelievably
up-to-date inventory with original store price tags.
When I say an item retailed for $3,000, the price tag
will be there as proof. On very rare instances I
obtain items from distribution close-outs. These
items will not have original retail prices, but almost
always include the original product hangtags and an
approximation of original retail price obtained using
research of like goods currently in stores.
- Do you ever run "sales" like brick-and-mortar
storefronts?
I initially try to price my items at a level that is
both beneficial to you and me. In my research of
other online stores, they consider 40% off of the
original retail price an amazing deal. I disagree! I
price the vast majority of my items at 70%-80% off of
the original retail price, sometimes even lower.
Unfortunately, much like a B&M store, some items do
not sell quite as expected. Those items will be
placed on "sale" at various times during the year.
- Can I tell my friends about your site?
Yes, please!!
